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Refunds & guarantees

Last updated August 16, 2026

These are the same promises made on the order page, written down in one place so you can hold me to them. No forms, no restocking fees, no fine print that takes back what the big print said.

Before your order ships or is installed

Change your mind at any point before I've programmed and shipped your order (or arrived to install it) and you get a full refund, same day. Just email me.

If I can't get to you

If you choose in-person install and you're further out than I can reasonably drive, you pick: I ship it to you instead at no extra cost, or I refund you in full the same day. Either way you're not left waiting.

If it arrives damaged or doesn't work

If your placard or card arrives damaged, or a phone can't tap or scan it out of the box, I replace it free. No need to argue about whose fault the carrier was.

If it stops working later

The chips have no battery and no moving parts, so this is rare — but if one ever stops working, I re-program or replace it free. That doesn't expire.

If your review link changes

Rebrand, move, new Google profile — I re-write the chip free for anyone who has bought from me, as many times as you need.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. I issue them the same day you ask; banks typically take 5–10 business days to show the money back on your statement — that part is the bank, not me.

Anything unclear, or a situation this page doesn't cover: Spindola.Software@gmail.com. I'd rather fix it than argue about it.